Terms and Conditions

Welcome to Scrattings Craft Cider Shop. Should you use this site you are agreeing to comply and be bound by the following terms and conditions of the use of this website. If you disagree with any part of these terms and conditions, please do not use this website.

The term ‘Scrattings Ltd’ or ‘us’ or ‘we’ refers to the owner of the website. The term ‘you’ and ‘your’ refers to the user or viewer of our website.


Section 1: Orders


Orders are subject to availability. If there is a problem with your order we will contact you within two working days. 


You must be 18 years old or over to use this site.

By placing an order on this site you confirm that you are at least 18 years old and by using this site you acknowledge that you are aware that it is a criminal offence for a person under the age of 18 years old to purchase or attempt to purchase alcohol, or purchase alcohol on behalf of someone under the age of 18 years old, and that by doing so you may be liable to face criminal charges/penalties.

In order for us to verify your age, you must provide your date of birth, and for gift orders, the recipient's date of birth during the checkout process. If we suspect that you or the recipient are under the age of 18, we reserve the right to refuse the sale of alcohol.


Order acceptance, and the formation of a contract between you and us, will take place upon dispatch of the order. An e-mail will be sent to you confirming when your order has been dispatched.

We reserve the right to refuse service to anyone, for any reason, at any time.


Section 2: Payment


Our payment process is securely hosted by Worldpay so your debit/credit card details are safe. Checkout is also protected by SSL certification. We can only accept payment in GBP.

Section 3: Delivery


We currently deliver within the UK, Europe and US/Canada.

UK Delivery 

Our largest delivery box holds 12 bottles. There is a flat rate delivery charge of £5 per 12 bottles/cans (standard shipping) or £6.65 per 12 bottles/cans (next day delivery).

Delivery times for standard shipping are 2-4 working days, and 1 working day for next day delivery (both Monday to Friday only. We do not ship/deliver on Saturdays, Sundays or UK Bank Holidays, eg next day shipping booked on a Friday will not be delivered until the following Monday. Please note that to qualify for next day delivery the order must be placed by midday.


All orders must be signed for and customers may be required to provide proof of age on receipt of orders. Deliveries cannot be made to public places.

If you are not there to take possession of your order, the driver may leave a card with the necessary information for you to arrange a more convenient delivery time or advise you where it can be collected from. Once your purchase has been delivered, according to your delivery instructions, it becomes the recipient's responsibility.

Please note that although we deliver anywhere in the UK, deliveries to Northern Ireland, the Channel Islands, the Isle of Man and some postcodes in the Scottish Highlands will incur a surcharge.

European delivery

All European deliveries will be charged at a flat rate per 12 bottles/cans (please see Delivery page for the individual country rates).

Delivery times are 3+ working days (Monday to Friday, excluding Bank Holidays). 


All orders must be signed for and customers may be required to provide proof of age on receipt of orders. Deliveries cannot be made to public places.

If you are not there to take possession of your order, the driver may leave a card with the necessary information for you to arrange a more convenient delivery time or advise you where it can be collected from. Once your purchase has been delivered, according to your delivery instructions, it becomes the recipient's responsibility.

It is the purchasers responsibility to pay any taxes or duties due on the goods and ensure they are abiding by their country's laws.

All deliveries

Please ensure you enter the correct delivery address. Should you provide a delivery address with incorrect or incomplete details, which causes your order to not be delivered to the desired destination, we will not re-send the order without further payment.


If your order is returned in this situation, we will contact you once to inform you with an invoice for re-delivery. It is your responsibility to ensure this is paid to enable us to dispatch the order again. Should we not receive payment for re-delivery within 14 days, we will issue you a refund minus the original postage and packaging costs.

Should your item not arrive, you may be asked to contact your local sorting/delivery office to ensure your order is not being held there.


Details of missing orders may be passed to the carrier and police for investigation. We can assist with communications with the courier after 7 days. Refunds will not be issued until 14 days have lapsed. 

We cannot be held responsible for any delays, or failure to comply with our obligations, should something happen which is outside of our reasonable control such as flooding, severe weather or postal strikes.

Please note that delivery times are a guide and are not guaranteed.


Section 4: Cancellations


If you discover you have made a mistake with your order before a dispatch e-mail has been sent to you, please contact us immediately at info@scrattingscraftcidershop.co.uk. Please note that we are unable to change your order after it has been dispatched.

Where a cancellation notice is received by us before dispatch we shall reimburse the cost of the order, including the costs of delivery, within 14 days from the date you notify us of the cancellation.

Should you choose to cancel after the order has been dispatched you must notify us by e-mail to info@scrattingscraftcidershop.co.uk within 24 hours of the order dispatch e-mail being sent to you. The goods must be returned to us at your own cost and risk within 7 days of receipt. This deadline is met if you send the goods back before the period of 7 days has expired.

Goods must be returned to us in perfect condition to the following address: Scrattings Ltd, 2 Luxton Way, Wiveliscombe, Taunton, TA4 2BW. Should there be any loss in value of the goods supplied, as a result of unnecessary handling or damage by you, we may make a deduction from the reimbursement.

Where a cancellation notice is received by us after dispatch we shall reimburse the cost of the order, excluding the costs of the delivery to you, within 14 days of us receiving the goods back from you.

All refunds will be made to the card used for the original purchase.


Section 5: Returns

Should your order arrive in an obviously damaged condition, or should it be already open, you must not accept the order and must return it to the courier. Please clearly write on the delivery box ‘Damaged in transit’.

Should you receive the incorrect goods, or on opening you find them to be damaged, you must e-mail us at info@scrattingscraftcidershop.co.uk within 48 hours of receipt. Please also take a photo and attach it to your e-mail so we can see what the damage is. Failure to notify us within 48 hours will invalidate your claim.

We will only accept returns for items broken in transit, spoiled or out of date goods.

Before accepting a full return we will try to rectify the problem by issuing replacement items, or alternatively we may issue a partial refund for the items, which need replacing.

All refunds will be made to the card used for the original purchase.


Section 6: General Conditions

You agree not to reproduce, duplicate, copy, sell, re-sell or exploit any portion of this website without written permission by us. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

You are prohibited from using the site, or its content, for any unlawful purpose or to solicit others to perform or participate in any unlawful acts. We reserve the right to terminate your use of the Service should we suspect unlawful practices are taking place.


Section 7: Accuracy, Completeness and Timeliness of Information

The material on this site is provided for general information only. Any reliance on the material on this site is at your own risk.

Neither we, nor any third parties, provide any guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information, items or services offered on this website.

You acknowledge that such information may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

We reserve the right to correct any errors and to cancel orders if any information on the site is inaccurate without prior notice (including after you have submitted your order).


Section 8: Modifications to the Service and Prices

Prices for our products are subject to change without notice.

We reserve the right to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We reserve the right to change any part of these Terms and Conditions by updating this page. Your continued use of or access to our website, following the posting of any changes to these Terms and Conditions, constitutes acceptance of those changes.


Section 9: Products or Services

We reserve the right to discontinue any product at any time.

Should a product be returned for which a replacement is requested, and we no longer have the original product in stock, we will issue a refund for the product or provide a similar replacement product.

All descriptions of products or product pricing are subject to change by us at any time without notice.  

We do not warrant that the products purchased by you will meet your expectations. As taste is subjective we cannot guarantee that the products will be to your personal taste.

Some scratches on labels and other minor cosmetic blemishes may occur due to movement during transit. We cannot accept returns or issue refunds for purely cosmetic reasons.  


Section 10: Accuracy of Billing and Account Information

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and payment card details, so that we can complete your transactions and contact you as needed.


Section 11: Third Party Links

This website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Your use of any Third Party website is entirely at your own risk.


Section 12: Personal Information

We will not pass your details to any third party without your permission, other than where it is necessary to deliver your order and to verify your age (for example our delivery company), or where requested by the Police or authorised officer of the Licensing Authority.


Section 13: Disclaimer of Warranties and Limitation of Liability 

You expressly agree that your use of this site is at your sole risk.

In no case shall Scrattings Ltd be liable for any injury, death, loss, claim, or damages of any kind arising from the purchase, or use, of any of the products obtained from this site.

Alcohol should be consumed in moderation so please ensure that you drink alcohol responsibly. Visit www.drinkaware.co.uk for information regarding alcohol consumption and its effects.

Scrattings Ltd will not be liable for any loss or damage caused by the customer handling any product obtained from this website.

Section 14: Disputes

If, for any reason, a dispute should arise, which can't be resolved by any other means, you may use the European Online Dispute Resolution platform.. The national ODR contact can be reached at odr@tsi.org.uk and will be able to best advise you on how to proceed in this situation. 


Section 15: Indemnification

You agree to indemnify Scrattings Ltd from any claim or demand, made by any third-party, due to or arising out of your breach of these Terms and Conditions.  


Section 16: Termination

These Terms and Conditions are effective unless and until terminated by either you or us. You may terminate these Terms and Conditions at any time by ceasing to use our site.

If in our sole judgment, you fail, or we suspect that you have failed to comply with any term or provision of these Terms and Conditions, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination. We also reserve the right to deny you access to our Services (or any part thereof).


Section 17: Governing Law

These Terms and Conditions and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of The United Kingdom.


Section 18:  Promotional Codes

For any promotional code issued the following terms apply:

There is no cash equivalent.

Offers cannot be used in conjunction with any other promotional code.

We reserve the right to end any offer or to amend these terms and conditions at any time without prior notice.

Offers are subject to availability.

The offer name may differ across our marketing material and as such we;

  • Reserve the right to change the wording without prior notice.

  • Reserve the right to define which offer the wording is  referring to.

We reserve the right to refuse orders, where, in our opinion, the promotion code is invalid for the order being placed.

Section 19: Entire Agreement

These Terms of Service posted by us on this site constitute the entire agreement and understanding between you and us and govern your use of this site.